Assessment and Training Implementation for Supervisors
Assessment & Training Implementation for Supervisors
The Supervisor’s Course
This instructor-led seminar is designed to help maintenance managers and supervisors maximize the value of the training events that are delivered to the trades, and to achieve improved team performance. Strategies for successfully implementing skills and techniques taught to tradespersons will be discussed.
Supervisors will learn to deploy training retention strategies. They learn to teach short just-in-time sessions to their teams that compliment and reinforce the objectives of formal trade skills courses.
Participants will learn the use of rubric based (work quality statements) performance assessments as a formal tool for stating and reinforcing expectations, as well as methods to analyze the hard and soft skill gaps within the teams they lead.
IMPLEMENTATION OF SKILLS TAUGHT DURING TRAINING
Objective: Develop a plan to improve team performance following training
Subtopics
- Barriers to implementation
- Stating new expectations
- Reinforcing desired performance
- Setting progress milestones
TEAM COMMUNICATIONS AND COLLABORATION
Objective: Describe strategies to encourage improved team communications
Subtopics
- Communications problems during troubleshooting
- Examples of concise communication
- Describing system faults and problems
- Using multi-skilled maintenance & troubleshooting teams (e.g. Mechanic, Millwright, Electrician)
MEASURING TRAINING RETURN ON INVESTMENT (ROI)
Objective: Develop strategies to measure and refine training outcomes
Subtopics
- Purpose of measuring ROI
- Tying training objectives to maintenance KPI’s
- Utilizing four levels of training assessment
- Limitations of level I and II assessment
- Level III, Observing change in performance - catching them doing it right!
- Level IV, Data measurement – financial and production results
ASSESSMENT OF MAINTENANCE TRADESPERSONS
Objective: Deploy formal assessments designed to drive performance improvement
Subtopics
- Purpose of the assessment
- Assessment tools
- Four skill categories
- Soft Skills
- Maintenance Management Skills
- Plant or Mobile Machine Engineering
- Trade Specific Skills
- Completing the assessment
- Analyzing technical and essential skill gaps
- Training and development strategy